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We
are delighted to announce that, as of February 2006, Cachet Travel have been
accepted as members of the Association of Independent Tour Operators (AITO).
The association represents Britain’s leading independent tour operators and
encourages high standards of quality and service. As members, we are bound
by the association’s quality charter:
QUALITY
CHARTER
THE
ASSOCIATION OF INDEPENDENT TOUR OPERATORS
AITO
is the Association for independent and specialist holiday companies. Our member
companies, usually owner-managed, strive to create overseas holidays with high
levels of professionalism and a shared concern for quality and personal service.
The Association encourages the highest standards in all aspects of tour
operating.
EXCLUSIVE
MEMBERSHIP
AITO sets criteria regarding ownership, finance and quality which must be
satisfied before new companies are admitted to membership. All members are
required to adhere to a Code of Business Practice which encourages high
operational standards and conduct.
FINANCIAL
SECURITY
AITO members are required to protect money paid by customers to the member for
any holiday sold under the AITO logo and to comply with UK Government
Regulations in this respect. Members submit details of their bonding and
guarantee arrangements to the Association on a regular basis.
ACCURATE
BROCHURES AND WEB SITES
All members do their utmost to ensure that all their brochures and other
publications, print or electronic, clearly and accurately describe the holidays
and services offered.
PROFESSIONAL
SERVICE AND CONTINUAL IMPROVEMENTS
All members are committed to high standards of service and believe in
regular and thorough training of employees. Members continually seek to review
and improve their holidays. They listen to their customers and always
welcome suggestions for improving standards.
MONITORING
STANDARDS
AITO endeavours to monitor quality standards regularly. All customers should
receive a post-holiday questionnaire the results of which are scrutinised by the
Association.
RESPONSIBLE
TOURISM
All members acknowledge the importance of AITO’s Responsible Tourism
guidelines, which recognise the social, economic and environmental
responsibilities of tour operating. Those demonstrating their achievements
beyond the pure acceptance of this principle are recognised by the award of 2 or
3 star status.
CUSTOMER
RELATIONS
All members endeavour to deal swiftly and fairly with any issues their
customers may raise. In the unlikely event that a dispute between an
AITO member and a customer cannot be settled amicably, AITO’s low-cost
Independent Dispute Settlement Service may be called upon by either side to
bring the matter to a speedy and acceptable conclusion.
To
contact the Association or find out more, please visit www.aito.co.uk
or call 020 8744 9280.
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