Covid-19 Information and Travel Updates

The global pandemic has posed unprecedented challenges to travellers and the travel industry alike over the past year, and whilst there is cause for optimism that the combined effect of current infection control measures and the roll-out of vaccines will lead to an easing of travel restrictions and a gradual return to some form of normality, we fully understand that many travellers may feel uncertain about planning a foreign holiday in the current climate. At the same time, pent-up demand from all those who have been unable to travel over the course of the pandemic is expected to lead to a shortage of holiday availability once restrictions are lifted, so you may not wish to leave your planning too late.
 

A ban on foreign leisure travel remains in place in England until 17 May 2021. A government task force has been set up to determine when and how to lift current travel restrictions and is due to report on 12 April 2021. These deliberations naturally involve discussions and cooperation on an international level and are likely to include some risk-reduction measures such as pre-departure testing and/or vaccination certificates. The devolved administrations in Scotland, Wales and Northern Ireland are persuing a similar approach although the exact dates and details may vary slightly.
 

Whilst we have no way of predicting the future, we have put together this page to provide an overview of current rules and restrictions, links to regularly updated information and an explanation of our policies to ensure that our customers are not left out of pocket regardless of how the situation develops.
 

First and foremost, all our holidays are fully ATOL-bonded, giving you complete financial protection in the unlikely event of us or your airline becoming insolvent. We are a small, privately owned company and treat our customers as individuals, so you can rest assured that you can always talk through your options with a real person should there be any disruption to your holiday plans, rather than battle with standardised online systems or interminable call centre queues. All our holidays are individually tailor-made, so we deal with any issues that arise on a case-by-case basis. If your booking should be affected by issues related to Covid-19, we are committed to respond with as much flexibility as possible, within the scope afforded us by our suppliers, particularly airlines.
 

Changes and cancellations due to Covid-19
 

Where we are no longer able to provide the holiday you booked, for example due to your flights being cancelled in response to a national lockdown in either the UK or your destination, you will have the option to either change or cancel your booking. If you choose to change your holiday by postponing it to a later date and/or amending to a different destination, any payment received will be transferred to your new booking without any amendment fees, but any increase in price between your original booking and the new booking would apply. If you do wish to postpone or change your holiday but are unable to commit to specific dates at the time that you are notified of the cancellation of your original booking, we can convert any payments you have made into a voucher to be used against a new booking at a later date. Should you prefer to cancel your booking altogether, we will process your refund as quickly as we can, but there may be some delays in obtaining refunds from airlines and other suppliers on your behalf.
 

In cases where travel from the UK to your booked destination is possible but where certain restrictions are in place that may affect your holiday, or where your area is subject to localised restrictions, the options we are able to offer depend on the flights you are booked on and the relevant airline's policies. If your flight is actually cancelled, you will have the same options as in the previous scenario. If your flight is still operating, most airlines will allow date changes but some may apply admin charges. Depending on the circumstances, some may also offer a voucher for future travel if you are not ready to rebook for new dates at that stage. We will be happy to advise you on the relevant airlines' policies at the time of booking.
 

In cases where you are prevented from travelling by personal circumstances, for example due of testing positive for Covid-19 or being required to self-isolate following potential exposure to an infected person, our normal cancellation terms as per our booking conditions would apply, so we urge you to arrange suitable travel insurance to cover you for such eventualities. If you would prefer to postpone rather than cancel your holiday in such a scenario, we will do our best to rearrange your trip at as little additional cost to you as possible but will have to pass on any amendment or cancellation fees levied by the airlines and other suppliers.
 

Please note: if you or a member of your party tests positive for Covid-19 or displays symptoms within 14 days of departure, or have been instructed to self-isolate by the UK Government's Test & Trace system, you must not travel and must inform us accordingly.
 

Entry requirements and local regulations
 

In order to combat the spread of Covid-19, countries across the world are employing a range of enhanced hygiene and social distancing measures as well as stricter entry requirements, and it is your responsibility to comply with all local rules and regulations. Most countries currently require travellers to complete a pre-departure Passenger Locator Form online and to present a negative Covid-test prior to commencing their trip. Some also carry out random testing on arrival, and some require you to download an official contract tracing app to your mobile phone. At present, the UK requires travellers returning from abroad to have a negative Covid-19 test taken no more than 72 hours prior to their return, followed by two further tests on the second and eighth day after their return, as well as a requirement to self-isolate for 10 days. Some of these measures are expected to be relaxed for countries deemed to be sufficiently low-risk for holiday travel once the current ban on leisure travel is lifted.
 

Most of the hygiene and social distancing measures in place in the destinations that we feature are similar to those in the UK, i.e. mandatory face masks, minimum distances required, although they may in some cases be stricter, such as requiring masks to be worn outside in certain places. Local measures may require the closure of certain facilities such as saunas or indoor entertainment venues, or reduce the capacity and opening hours of others such as bars and restaurants; naturally such measures are outside our control or that of our accommodation providers.
 

For the latest official information, please click here for links to Foreign Office updates and other government resources.